After wearing the new Jawbone for an entire day, I find it light years more comfortable than the original. As I noted in my initial review, I've already switched to the Jabra mini ear gel off of my original Jawbone. If someone made a customized ear gel that would fit snugly and firmly in the ear (hint, hint, Mr. Berkey), I believe I could get rid of the ear hook altogether.
The one thing with which I'm still experimenting is ensuring that the Voice Activity Sensor (a.k.a, the little doohickey that must touch the cheek to make the unit function properly) is actually resting against my cheek. I had a couple of complaints today from folks on the other end of the line that they couldn't hear me very well; as soon as I readjusted the headset to ensure that the VAS was firmly against my cheek, the complaints went away. One other issue which will bear further testing...when on the phone with The Wife on her BlackBerry Curve's speakerphone, I noticed an annoying hum in the earpiece. This was definitely on my side, rather than coming from The Wife's Curve.
One final point.
Kudos to Aliph for getting the product damn near totally right this time around. Promote whoever runs product management.
While you're at it, fire whoever runs marketing communications. I just popped over to the Jawbone website to find out the proper name of the cheek doohickey thingie (Voice Activity Sensor). I noticed a link entitled "Club Jawbone" on the bottom of the home page. So, I clicked it...and found the following...
(click the image for a bigger version)
Seriously? You launch a successor to one of the best-reviewed Bluetooth headsets of all time, meaning you're gonna get millions of hits, and you can't even get a freakin' opt-in newsletter set up. Seriously.
I mean, how about a little effort on the website campaign? When I click on the link for Club Jawbone, you throw up a page that basically says "Go play in traffic". C'mon. "Please check back soon" Seriously?
When I think of the cost of customer acquisition for any manufacturer, particularly one in the headset category (where many consider the items throwaways after a year, and where very little brand loyalty exists), and I look at this lack of effort, I'm stymied. Flummoxed. Mortified even. Put up a freakin' web form that says "Enter your e-mail address here, and we'll let you know when Club Jawbone is ready to launch. We promise, it'll be something you can sink your teeth into."
Or something like that. But, Aliph, you're killing me here. I'd love to know how many people have clicked on that link, and how many lost customer or prospective touches you've lost by not putting forth the most minimal of efforts to capture an e-mail address.